Fractional ITSM Services

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Services are the main way organizations create value for themselves and their customers. IT Service Management is a key strategic capability.

Axelos. 2019

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology

Axelos, 2019

If your organization is looking to take your IT service management practices to the next level, Tracie is here to help guide you through

WHAT TO EXPECT FROM A TRACEABILITY FRACTIONAL ITSM ENGAGEMENT

We will help you answer the following questions and help you define the processes to go with them:

What value is the organization needing to deliver?
What systems and processes are already in place? What’s missing?
Prepare and deliver a custom-tailored roll-out plan to optimize and automate ITSM processes for your organization.
Define how success will be measured after implementation.
Evaluation / Process refinement review after 3 months

Don't let outdated IT service management practices hold your organization back. Partner with Tracie today, and together, we'll enable your ITIL 4 journey toward lasting success. Reach out now to schedule a consultation and embark on your transformational IT service management experience!

always willing to teach

“Working with Tracie was always a pleasure. She was always willing to teach and expound, helped solve some serious issues with our phone systems, and I would recommend her.”

Brendan

‘top-notch’ Business Analyst.

“Tracie is a ‘top-notch’ Business Analyst. She has a valuable combination of analytical and leadership skills. Her community involvement has helped several people grow their BA careers by leading successful study groups for business analysis skills and techniques.”

David

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